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25th May, 2007
A market research company from Bodmin has retained its contract with Newquay Airport to undertake passenger surveys.
PFA Research was first assigned by the airport to carry out customer questionnaires amongst its passengers earlier this year.
“We originally commissioned PFA on a trial basis to undertake a survey at Newquay Cornwall Airport,” said Chris Cain, project director at Newquay Airport.
“We were really pleased with the service that they provided throughout the project.
“They clearly understood our requirements and offered valuable advice where needed.
“We’re now in discussions for further work.”
Robert Rush, PFA’s managing director said: “Our researchers were at the airport for five days, so work was very concentrated.
“They helped passengers to complete about 700 questionnaires whilst they waited for their departure.”
“The surveys asked questions about the airport’s facilities, passenger experiences, destinations and reasons for flight usage.”
The next survey at Newquay Airport will be carried out in August.
“Its great news for us,” said Mr Rush.
“Being chosen twice by one of the UK’s fastest growing regional airport’s is a real privilege.
“We pride ourselves on our in-depth understanding of individual markets, gained though our market intelligence surveys.
“This equips us well for knowing how to meet our client’s needs when asked to do a project.
“As we are an independent market research company we offer unbiased analysis.”
The summer time survey will last two weeks and is expected to involve 1000 people.