Are my staff happy? Do we communicate well? What are their views? How could we do better?
The people element is hugely important in delivering services and so making sure staff morale is good and your people are well informed makes sound business sense.
A huge amount can also be learned from staff who are at the front line in dealing with customers. If you want to gain insights from your staff, we can help. We have a variety of research tools at our disposal and to suit your budget.