Customer satisfaction

Watergate Bay Hotel

In 2014, Watergate Bay overhauled its main in-house restaurant – from the food to the design and décor, creating Zacry’s.  Six months down the line,... Read More

Oxford Innovation

In order to support a project looking at what constitutes excellence in coaching from the client’s perspective, the Oxford Innovation team needed to understand levels... Read More

A&P Falmouth

In the shipping industry, relationship marketing is key and A&P Falmouth needed to understand how its services were perceived by a global network of intermediary... Read More