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Here in the research industry, customer service is one of the most easily identifiable methods for self-analysis. So much of what we do comes down... Read More
Having started to be more of an active networker, I get asked often what market research is all about and who should or shouldn’t undertake... Read More
As I’m sitting here on a Monday morning waiting for a BT engineer to repair my broadband line at home (yet again) I’m starting to... Read More
Sometimes I feel like a spent an unjustifiable amount of time getting the wording in emails or other forms of communications right and I will... Read More
This blog is a reflection on customer service and my experiences as a customer. Without doubt you will have your own experiences. When child #1... Read More
Asking for help is what we do in our business. We ask people to help us by sharing their opinion or expertise with us. It... Read More