Customer service: avoiding trip-ups

Here in the research industry, customer service is one of the most easily identifiable methods for self-analysis. So much of what we do comes down... Read More

Making the most from market research in your business

Having started to be more of an active networker, I get asked often what market research is all about and who should or shouldn’t undertake... Read More

Guess who is coming to visit?

As I’m sitting here on a Monday morning waiting for a BT engineer to repair my broadband line at home (yet again) I’m starting to... Read More

Spell this way

Sometimes I feel like a spent an unjustifiable amount of time getting the wording in emails or other forms of communications right and I will... Read More

Tell me lies, tell me sweet little lies…

This blog is a reflection on customer service and my experiences as a customer. Without doubt you will have your own experiences. When child #1... Read More

Asking for help

Asking for help is what we do in our business. We ask people to help us by sharing their opinion or expertise with us. It... Read More