customer service

Gamification and Big Data Drive Engagement

The expansion of gamification and big data is driving digital engagement for thousands of businesses. Gamification is no longer a game. Its disciples swear by... Read More

Customer service: avoiding trip-ups

Here in the research industry, customer service is one of the most easily identifiable methods for self-analysis. So much of what we do comes down... Read More

Tell me lies, tell me sweet little lies…

This blog is a reflection on customer service and my experiences as a customer. Without doubt you will have your own experiences. When child #1... Read More