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This survey is designed to improve the service and travel insurance we provide to our customers. We are really interested in your views.

The questionnaire should take no longer than 5 minutes to complete.

As a token of our appreciation for your time, we would like to enter you into a prize draw to win £150 of Marks & Spencer vouchers. We will collect your details at the end of the survey.

Please click the NEXT button below to begin. Thank you.
  About You
Are you...?
 
 
What is your age group?
 
 
  About You
In which of the following UK regions do you live?
 
 
   
  About You
Are you currently...?
 
 
   
 About 'insurance'...
In your household do you have sole or joint responsibility for purchasing insurance services?
 
 
 
   
 
   
 
   
 
Which of the following types of insurance services have you purchased within the last 12 months?
Please select all that apply
 
 
   
 About travel insurers...
Have you been on a holiday or a business trip that involved an overnight stay away from your home within the last 3 years?
 
 
What type of travel insurance policy have you purchased within the last 3 years?
Please select all that apply
 
 
   
You say that you have not purchased travel insurance in the last 3 years.  Have you previously purchased travel insurance but no longer do so?
 
 
 About travel insurers...
And from which company did you purchase your most recent travel insurance policy?
(N.B. You may tick only one answer)
 
 
 
 
 
 
 
 
 
 
 
 
   
   
 About when you purchase travel insurance...
How do you usually purchase travel insurance?
Please select all that apply
 
 
   
Have you ever been refused travel insurance or faced a premium surcharge (i.e. extra cost) for any of the following factors...?
Please select all that apply
 
 
If you have been refused insurance or you faced a premium surcharge for any other reason, can you explain?
Please write in
   
 About when you purchase Travel Insurance...
On a scale of 1 to 7, where 1 means 'Not at all important' and 7 means 'Essential', how important are each of the following to you when looking for travel insurance?
     
  Quality of customer service  

  Well known established brand
 

  Dealing with knowledgeable and experienced customer service representatives
 

  Enables you to tailor your policy to meet your individual travel needs
 

  A specialist provider of travel insurance
 

  Offers a wide range of booking methods (e.g. telephone, face-to-face, online, etc.)
 

  Recommendation by family / friends
 

  Travel Industry recommendation
 

  Independent review (e.g. Which, Money Facts, etc.)
 

  Offers a wide range of travel insurance polices
 

  24 hours support and claims helpline
 

  UK based call centres
 

  A named person to deal with your  policy / claim
 

  Overall cost of the policy
 

  The policy provides good value for money for the cover received
 

  Good reputation / Proven track record
 
   
 About when you purchase Travel Insurance...
On a scale of 1 to 7, where 1 means 'Very poor' and 7 means 'Excellent', how would you rate your most recent travel insurance provider in terms of the following factors?  
     
  Quality of customer service  

  Well known established brand
 

  Dealing with knowledgeable and experienced customer service representatives
 

  Enables you to tailor your policy to meet your individual travel needs
 

  A specialist provider of travel insurance
 

  Offers a wide range of booking methods (e.g. telephone, face-to-face, online, etc.)
 

  Recommendation by family / friends
 

  Travel Industry recommendation
 

  Independent review (e.g. Which, Money Facts, etc.)
 

  Offers a wide range of travel insurance polices
 

  24 hours support and claims helpline
 

  UK based call centres
 

  A named person to deal with your  policy / claim
 

  Overall cost of the policy
 

  The policy provides good value for money for the cover received
 

  Good reputation / Proven track record
 
 About when you purchased Travel Insurance...
When you booked your last travel insurance policy, would you say the experience was...?
 
 
Please provide as much detail as possible.
   
Please provide as much detail as possible.
   
 About your experience of making claims on travel insurance...
Have you made a travel insurance claim within the last 5 years?
 
 
What was your experience of making a claim?
 
 
Please provide as much detail as possible
   
Please provide as much detail as possible
   
 About how you feel towards your insurer...
Please read the follow statements carefully and tick the one which best describes your feelings towards your existing travel insurance provider?  
 
 
Please provide as much detail as possible
   
 Lastly... about your holidays
To finish off, we would just like to ask a couple of general questions relating to holidays you have taken.
Which types of holidays or short breaks (i.e. stay of 2 to 4 days) have you taken within the last 3 years?
Please select all that apply
 
 
   
How many overseas trips do you typically take each year?
Please enter a number for each of the following...
   
   
   
   
 Thank you!

If you would like to be entered into the prize draw for a chance to win £150 of Marks & Spencers shopping vouchers, please provide your contact details:
   
   
   
Click here to read prize draw terms and conditions (Opens in new window)

Thank you for completing the questionnaire.
Please now click on the SUBMIT button below to send us your answers.
 

  Link to http://www.pfa-research.com