PFA Research

Rutland County Council
"We selected PFA Research to conduct the 2003-2004 BVPI user surveys.
They were the only company to actually visit Rutland and establish our requirements thereby creating an excellent working relationship. The reports were delivered on time and were well received. Subsequent requests for additional data have been swiftly met."

Actinic eCommerce Software
"The overall commitment from PFA Research during our commission was excellent. From questionnaire design through to analysis, with updates and suggestions they worked with us, not just for us, in achieving the information we required."

Cornwall Enterprise
"We were delighted with the level of service provided by PFA Research when they recently conducted a stakeholder evaluation for us, here in the Project Development Division of Cornwall Enterprise. They were extremely professional and also demonstrated a capacity to be flexible when the need arose. They delivered on time and on budget and kept us informed at every stage of the process. In short, we would be very happy to recommend them for this kind of exercise and will certainly consider them for any further work of this type that we undertake"

Kerrier District Council
"Following the initial project brief it turned out that the recruitment method we chose was not giving the best return. PFA were very proactive to suggest new methods and were happy to conduct the project in a way which would give us the return that we wanted. The project staff were helpful and gave good updates throughout the project."

BT
"Working in partnership with PFA Research has been an excellent experience, their focus and responsiveness make them a pleasure to work with. Their professionalism and integrity is exemplary and I have no hesitation in recommending their high quality services."

Cornwall County Council
"When we appointed PFA Research to carry out the project we recognised that we were facing them with an impossibly tight time-scale. However, with excellent liaison they have achieved our deadlines and have produced a piece of work which is proving extremely valuable."

Department of Trade and Industry (DTI)
"PFA Research consistently demonstrate a willingness to work with us and involve us in the whole process of the research project, this is a very positive factor. I have no hesitation in recommending PFA Research as a company which can analyse the need and deliver the solution."

Enterprise Edge
"The choice of consultancy for the project fell naturally on PFA Research. Their previous experience in devising business portal web sites, such as eCornwall, coupled with their knowledge of the special requirements of small and medium sized businesses, ensured that briefings on the Enterprise Edge met with a ready response. There was a close consultation with the client at every stage of the web site development and the content of the individual categories demonstrates PFA Research's resourcefulness in searching out high quality links. Finally, the prototype was available well within the agreed time scale. A portal website of this scale is subject to constant change and once more PFA Research have proved highly efficient in their prompt response to the client's up-dating programme."

SITA
"I like the fact that PFA Research really understood our requirements. We were kept aware of progress throughout the project. PFA Research were at our disposal during and after the project to answer questions."

GE Information Services
"PFA Research are very accessible and maintain a high level of personal contact. As a customer I feel involved and in control. PFA Research have a good understanding of the electronic commerce market, with other research companies you have to go through the process of educating them first."

Setfair on Research
"The research PFA performed on our behalf was carried out to the highest standard, often exceeding our expectations. We were particularly impressed with the speed to which they adapted to changing requirements and their ability to carry out detailed interviews in local languages across a wide range of Eastern and Western European countries."

Setfair (an Inmarsat company) on Portal production
"The PFA Research approach to creating and formatting maritime industry information links has been both thorough and well constructed, and will prove a valuable resource for the future."

CWC (formerly Mercury Communications)
"I liked the consultation process and PFA Research's willingness to ensure I received sufficient information. PFA Research offered good value and were prepared to put extra effort into making the project a success."

Brand Innovation
"On all occasions, PFA Research have performed superbly. They have an intelligent approach to the design of research projects and manage the implementation highly efficiently. Their debriefing of the results of any research are insightful and often include far-reaching, creative recommendations, based on the findings. This aspect in particular, in my opinion, raises them above the level of a standard research agency and means that they can also become a useful partner in business planning."

EKOS Consulting Exeter
"PFA provide us with a very professional and high quality service. They deliver on time despite last minute changes to our requirements (both shortly before and during the research). They also have an excellent understanding of the differing needs of our client range - public, private and voluntary sector. As such, we are always pleased to work with them."

Cornwall Strategic Partnership
"PFA Research were commissioned to undertake a large household survey on behalf of the Cornwall Strategic Partnership. PFA were awarded the contract after a rigorous tendering process and were proactive in helping us to refine and ultimately improve the specification. We have found PFA to be highly flexible in their approach. The entire project was conducted with professionalism and rigour. Since receiving the results of the Survey, PFA have gone out of their way to help with the interpretation and have always been on hand to assist as required. All in all PFA ensured this exercise passed off smoothly and the reports have been extremely well received."